All tours and trips advertised in our brochures and on our website are operated by ISG Events Ltd (registered company no. 11516049).
YOUR CONTRACT WITH US
All bookings must be made in writing (electronic) and accompanied by the appropriate deposit as stipulated in our quotation letter/email, the contract between us (as listed in this document) is created and accepted upon receipt of your deposit and issue of your deposit receipt.
BOOKING & AUTHORISATION
When confirming your booking you warrant that you have the authority to enter into this contract on behalf of all other members of your group and that you are also responsible for ensuring due payment of all monies payable in respect of this booking in the event of a cancellation (as listed in Cancellation Section below) by any member of the party. The specified tour organiser for your group must provide us with the following information at least 10 weeks before the event unless the booking is made less than 10 weeks prior to the event in which case the information is required at the time of booking:
- Registration forms for Players.
- Rooming allocation for all travelling party.
- Full names of all party members.
It is a condition of entering our events that every person within your group must book their accommodation arrangements directly through us. If any group or member does not book their accommodation through us we will be entitled to refuse participation or entry into our event.
MINIMUM GROUP NUMBER
All tours have been priced upon a minimum number of people travelling together as shown in your tour quotation. In the event of any cancellations we reserve the right to provide a new quotation based on the new number of people travelling as well as retain the deposits of those who have cancelled.
PRICING & PAYMENTS & REFUNDS
All pricing is in pounds sterling unless otherwise stated and is set out in the brochure and or website/booking invoice.
You will need to pay a deposit to us at the time of booking in the amount specified to you at the time of your booking, unless the booking is made within 10 weeks of the tour in which case the full tour cost is payable. Upon payment of the deposit we will provide you with a booking invoice which will show the amount paid, balance due and any security deposit required.
We will accept the tour balance by instalment payments so long as this has been agreed with us in writing at a prior time, with the full amount paid 10 weeks before the event date.
Please note that our agreements with suppliers require us to make payments to them for your agreed arrangements at various times. If we do not pay our suppliers in full and on time, our supplier has the right to cancel the booking. Therefore, if your tour balance payment is late we will have no liability towards you for our suppliers cancelling your tour elements. Any currency conversion costs, bank charges or any other charges incurred in you making payment shall be borne in full by you and shall not be deductible from amounts due to ISG Events Ltd.
CANCELLATION/CHANGES BY YOU
Cancellations must be made in writing by the person who made the initial booking/tour organiser. A cancellation is not effective until we receive your written cancellation letter.
|Period Before Event/Tour Date||Cancellation Charge as a % of the total cost|
|Before 12 weeks||Deposit|
|9 – 12 weeks prior||50% Cancellation Charge|
|5 – 8 weeks prior||75% Cancellation Charge|
|Under 4 weeks prior||100% Cancellation Charge|
*The above charges do not include deposits – all deposits are non-refundable.
CHANGES BY US
In the unlikely event we need to make any changes we reserve the right to do so (including change to the event and tour elements) and will inform you in writing as soon as possible (letter or email).
PASSPORTS & VISAS (Where required)
It is your responsibility to hold a valid passport and any necessary visas, or health documents, as required for the entire duration of the trip, and to ensure you and your travelling party meet the entry requirements of the countries that you are travelling to.
Requirements may change, and you must check the up-to-date requirements in good time prior to departure. We cannot accept liability or consider refunds if you or someone in your travelling party cannot travel because of incomplete or incorrect documentation.
FIXTURES & ACCOMMODATION
We agree to provide you with the fixtures and accommodation as described on our website & brochure or when you obtained your accepted quote. Once written consent for these has been obtained by us or our local agent, we nor our agent can be financially responsible for any withdrawal or alteration of this offer. Should this occur we will endeavour to provide the most suitable alternative at the time, at the least expense to you.
Accommodation will be allocated wherever possible, based on the preferences expressed on the booking form but your specific allocation cannot be guaranteed, and we reserve the right to substitute alternatives.
Please note, accommodation will be based on an occupancy basis and these will be reflected in the prices you are quoted. Under occupancy in accommodation or travel elements may incur supplementary charges which you will be advised of in advance.
Fixtures may have to be changed or cancelled before and after departure due to reasons that are outside our control, including bad weather or the local Football Association may decide that a pre-arranged fixture arrangement cannot take place, either as arranged or at all. We have no control over the acts or omissions of other teams participating or their members, including no shows. If your fixture arrangement is affected or cancelled due to any of these reasons, we cannot accept any liability. If your tour is changed in a major way or cancelled due to any of these reasons, we shall however endeavour to arrange alternative fixture(s) to take place during your tour. No compensation or refunds will be payable if the cancellation or change to a fixture arrangement(s) is caused through bad weather or because of a decision by the local Football Association.
EXCHANGING OF MEMENTO’S
Although it is not compulsory, it is encouraged for teams to exchange a pennant or small memento before each match.
BEHAVIOUR & CONDUCT
If, in our opinion, any behaviour/conduct is deemed to be inappropriate or impairs the enjoyment, upsets other customers, disrupts the touring party or upsets any of our suppliers following steps will be taken:
- In the first instance you will be given a warning.
- If the behaviour continues we reserve the right to terminate all tour arrangements immediately without refund.
Any charges incurred as a result of unacceptable behaviour or damage whether accidentally or otherwise are the responsibility of the group & individual jointly and must be paid for prior to your departure from your accommodation.
We also reserve the right to withdraw a group or individual from the tour with no further liability towards the group or individual should any behaviour be deemed as unacceptable.
We do not own the accommodation, coaches or sports grounds (whom are referred by suppliers) which make up tour packages. All our suppliers have their own booking conditions. Their conditions must be accepted by yourselves as part of the contract. You should note that such conditions might include clauses excluding or limiting liability for injury, loss or damage to people and property.
Insufficient numbers applies to a situation in which the minimum number of bookings required to run an event or tour is not met. All events are dependent on a minimum number of teams entering and the decision to cancel an event because of insufficient numbers may be made us or the organisers just before the scheduled date of the event. Should an event not take place for this reason another suitable event (if available) will be offered to your group or friendly fixtures may be arranged in its place.
In these terms & conditions force majeure means any unusual and/or unforeseeable circumstances beyond our control. Such events may include war or threat of war, riots, terrorist activities, civil strife, industrial disputes, pandemics and epidemics fire or adverse weather conditions, natural disasters and all similar events beyond our control.
It is a condition of booking that you are adequately insured. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your needs.
LOSS & DAMAGE
You agree to indemnify us for all losses and/or damage suffered by us and/or our agents and/or our sub-contractors arising from any act or default on your part or the part of any group member.
In the unlikely event that you are not satisfied with the service provided by us during an event or tour you must bring this complaint to the attention of an employee ours of immediately to allow us the opportunity to rectify the situation.
If the complaint is not satisfied during the event you must set out the nature of the complaint in writing and send this to us for the attention of the Director within 14 days following the event.
Failure to follow this procedure may result in the extinction of any rights you may have to claim compensation from us.
We will not be responsible for death, injury or illness to any party member(s) caused by the act or omission of any party member or that of a third party unconnected with us or consequential indirect or economic loss or damage arising because of deficient services and shall not be liable to pay any compensation other than in accordance with these terms & conditions. This does not exclude our liability for death or personal injury resulting from the negligence of ISG Events Ltd, or our employees.
We will need to use the information provided by you at the time of booking (and throughout) to process the booking which will involve passing details of yours and your party members to suppliers and other third-party organisations (such as credit checking companies, banks, customs/immigration) or as required by law. The information provided by you will also be retained for future marketing purposes.
In confirming the booking, you consent on your own behalf and that of the party members to this information being used in accordance with these terms & conditions.
PRESENTATION OF INFORMATION
All information provided in our website and/or brochure or social media accounts has been compiled from up-to-date details and we have taken the upmost care to ensure its accuracy. There may be times when an advertised tour element is either modified or unavailable, such situations may be dictated by local circumstances, unsuitable weather or other unforeseeable situations. If this is the case we will advise you of this and alternative arrangements in line with your booking will be made.
OUR LIABILITY TO YOU
We accept responsibility to properly perform our obligations under this contract, subject always to the limitations set out in this contract. We promise to perform such obligations with reasonable skill and care. We cannot accept responsibility for any failure that is:
- Attributable to you or a member of your party
- Attributable to a third party unconnected with the provision of the services to you, and is unforeseeable and unavoidable.
- Attributable to an event which is either ourselves or the supplier of the service(s) in question could not have foreseen even with all due care.
Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (if agents or suppliers).
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable or ‘force majeure’.
Please note, we cannot accept responsibility for any services which do not form part of our contract. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
The promises we make to you about the services we have agreed to provide or arrange as part of our contract (and the laws and regulations of the country in which your claim or complaint occurred) will be used as the basis for deciding whether the services in question had been properly provided. If the services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.
All business with you is subject to these terms & conditions, submission by you of the booking Invoice and/or any payment shall be deemed an unconditional acceptance of these conditions by you and your travelling party members and will create a legally binding contract between the parties.
These Terms & Conditions shall be governed in accordance with the laws of England & Wales.